The task of the consultant is to help clients build capacity to make their own assessments and answer their own questions (Peter Block, Flawless Consulting)
A central agency client was asked to provide system-wide advice after evolving to an "internal consultancy" and strengthening its products, services, and client relationships.
"This Service model is just as relevant today, even in very different organizations. It helps drive excellent service and partnership." Associate Deputy Minister.
"We increased from 60th to 90th percentile after two years." Corporate services director.